This session was part of the 2024 Data Innovation Forum for Salesforce Architects. See the full agenda for all sessions here.
11:15am-12pm PST / 2:15-3pm EST / 8:15-9pm CET
As autonomous AI agents become more integral to business systems, it is essential for Technical Architects to understand the complexities of governing their design and deployment. This session will explore the technical challenges of AI governance, such as overcoming limitations in long-term planning, error recovery, and context handling, all while ensuring that these agents remain aligned with human values and ethical standards. We’ll also address safety risks, focusing on the need for reliable human oversight and prevention of agent misuse.
Using Salesforce’s Agentforce as a case study, we’ll illustrate how businesses are operationalizing AI agents across industries while maintaining essential guardrails.
The session will cover key technical approaches and delve into emerging regulatory frameworks that technical architects need to account for when integrating autonomous agents into existing systems. The focus will be on equipping architects with the tools to build scalable, safe, and ethically sound AI solutions.
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