Architecting your Salesforce org to Leverage Large Language Models
This session was part of the 2023 Data Innovation Forum for Salesforce Architects. See the full agenda for all sessions here.
The concepts of Machine Learning / Large Language Models (LLM) in the context of Salesforce are more important than ever. That includes an understanding of Transformer Architecture and learning what it is good vs. not-so-good. We will walk through Sales/Service/Marketing use cases leveraging LLMs, and concrete steps you can take today to bring AI in your day-to-day operations. This session will provide an overview of LLMs, guidance with defining a strategy to leverage LLM as part of your Salesforce implementation, and data security and privacy considerations that go along with it.