This session shares a practical, four-phase roadmap for Salesforce architects:
- Make APIs agent-ready
- Adopt MCP for plug-and-play interoperability
- Move from scripted workflows to governed orchestration with humans in the loop
- Build the observability to treat agents as an auditable digital workforce
Along the way, we show how a semantic data layer and governed context let agents scale beyond the pilot.
Engineering Director, Deloitte
Specialist Director, Deloitte
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